ONYX is an exciting and progressive place to work, fostering an entrepreneurial spirit which empowers individuals to have a direct impact. Everyone can make a difference within this team of professionals. A commitment to world-class products and understanding what matters most to our customers has made Onyx Graphics a leader in digital printing workflow software. We partner with printing businesses around the world, enabling them to enhance the profitability of their wide format print production.
Customer Service / Order Entry Specialist
Process orders for product from sales staff or direct customer contact using the order entry system in SAP. Maintain customer files with sales contacts and other information using our CRM solution Salesforce.com. Completes order sheets and checks the price and quantity of each item listed. This position is required to coordinate with departments regarding order status, shipping dates, prices, product availability, and Upgrade / Conversion eligibility.This position reports directly to the Manager of Operations.
Skills and Abilities
To be considered for this position: Education and Experience
Technical Support Representative I
The ONYX Technical Services Technician will be primarily responsible for phone and email support, testing and troubleshooting issues and following up with clients for clarification and resolution on submitted issues. You will be expected to become an expert on ONYX Products and their functionality as well as to expand your expertise in the wide format printing workflow. You will also interact with colleagues from every department of the company.
Duties and Responsibilities
Required Education and Skills