ONYX is an exciting and progressive place to work, fostering an entrepreneurial spirit which empowers individuals to have a direct impact. Everyone can make a difference within this team of professionals. A commitment to world-class products and understanding what matters most to our customers has made Onyx Graphics a leader in digital printing workflow software. We partner with printing businesses around the world, enabling them to enhance the profitability of their wide format print production.
Product Manager I
In this highly visible role you will be responsible for expanding our software portfolio to provide greater production/business benefits to wide format printing customers. You will be the visionary to build products from existing ideas, investigate third party technology, and develop new ideas based on your industry experience and your contact with wide format customers and prospects. Your previous experiences will enable you to commercialize these new products with an effective go to market plan that can be implemented in our worldwide reseller channel. Work with marketing to develop an international messaging platform utilizing traditional and online communications tools. You must possess a unique blend of business and technical savvy; a big-picture vision, and the drive to make this vision a reality. You must enjoy spending time in the market to understand their problems and find innovative solutions for the broader market.
Effective communication with all areas of the company is vital to your success. You will work with the engineering teams to define product requirements and release timelines. You will help the three regional general (sales) managers understand the product positioning, key benefits, and target customers and they will assist you in developing regional launch strategies. You will be the internal and external evangelist for your product offering, working with the distribution channel, industry insiders, media and key strategic customers.
Customer Service / Order Entry Specialist
Process orders for product from sales staff or direct customer contact using the order entry system in SAP. Maintain customer files with sales contacts and other information using our CRM solution Salesforce.com. Completes order sheets and checks the price and quantity of each item listed. This position is required to coordinate with departments regarding order status, shipping dates, prices, product availability, and Upgrade / Conversion eligibility.This position reports directly to the Manager of Operations.
Required Skills and Abilities
To be considered for this position: Education and Experience
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