Open Positions

Why ONYX?
ONYX is an exciting and progressive place to work, fostering an entrepreneurial spirit which empowers individuals to have a direct impact. Everyone can make a difference within this team of professionals.  A commitment to world-class products and understanding what matters most to our customers has made Onyx Graphics a leader in digital printing workflow software. We partner with printing businesses around the world, enabling them to enhance the profitability of their wide format print production.

Current Opportunities:

Customer Service / Order Entry Specialist

Job Summary

Process orders for product from sales staff or direct customer contact using the order entry system in SAP.  Maintain customer files with sales contacts and other information using our CRM solution Salesforce.com. Completes order sheets and checks the price and quantity of each item listed. This position is required to coordinate with departments regarding order status, shipping dates, prices, product availability, and Upgrade / Conversion eligibility.This position reports directly to the Manager of Operations.

Job Description

Responsibilities

  • Discover and facilitate sales opportunities
  • Take inbound customer calls
  • Processing customer orders
  • Enter and maintaining accurate detailed customer records
  • Handle a minimum of 25% of incoming e-mails
  • Additional tasks as assigned

Requirements

Skills and Abilities

  • Data entry skills essential
  • Spelling and grammar proficiency
  • Ability to professionally, communicate concepts, detailed explanations, and instructions in a clear, straightforward manner
  • Proficient with MS Office, specifically Word and Excel
  • Must possess excellent time-management skills
  • Self-starter
  • Must be able to plan work to support multiple tasks
  • Must be able to work respectfully in a team environment, yet able to complete tasks individually
  • Must be able to research issues understanding and providing accurate information

 To be considered for this position: Education and Experience

  • High School Diploma or General Education Diploma (GED)
  • 1-2 years work experience
  • Foreign language skills a plus
  • Experience with Salesforce.com a plus
  • Database management and reporting a plus

 


Technical Support Representative I

Job Summary

The ONYX Technical Services Technician will be primarily responsible for phone and email support, testing and troubleshooting issues and following up with clients for clarification and resolution on submitted issues.​​ You will be expected to become an expert on ONYX Products and their functionality as well as to expand your expertise in the wide format printing workflow.​​ You will also interact with colleagues from every department of the company.​​

Duties and Responsibilities

  • Provide technical support via phone and email
  • Escalate complex issues to Research and Development
  • Log all incoming calls and emails by entering accurate and detailed case notes in a call tracking database
  • Use a hands-on approach to customer problem solving
  • Document troubleshooting procedures used
  • Maintain contact with customers on open issues based on the outlined guidelines
  • Search and retrieve data from various internal and external sources
  • Participate in training activities to maintain and improve technical competence, and to broaden product knowledge
  • Represent the company in a positive manner in all communications
  • Teach classes as assigned
  • Other duties as assigned

Requirements

Required Education and Skills

  • Excellent written and spoken language skills
  • History of delivering quality technical solutions in a timely manner in accordance with established guidelines and procedures
  • Ability to interpret customer problems, research available resources, and apply solutions to software/hardware issues
  • Ability to identify the level of customer’s technical knowledge and adjust problem solving communications accordingly
  • Ability and willingness to clearly document problem issues and resolutions
  • 2 Year Associate degree or equivalent work experience
  • General troubleshooting skills for Windows XP, 7, 8 and 10 including permissions and device drivers
  • Basic knowledge of communications protocols including TCP/IP.
  • Experience with Adobe products including InDesign, Photoshop, Illustrator
  • Experience with Microsoft Office products including Outlook, Word, Excel, and PowerPoint
  • Ability to work well within a team environment while still taking responsibility for individual results.
  • Assist other departments as needed

Desired Skills

  • Print shop experience including wide format printing
  • Color Management Experience
  • Salesforce Experience
  • Print industry field technician or integration experience
  • Second language, Spanish or French a plus.
  • Mac OS / Linux

  
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