Open Positions

QA Engineer

Why ONYX?

ONYX is an exciting and progressive place to work, fostering an entrepreneurial spirit which empowers individuals to have a direct impact. A commitment to world-class engineering and understanding what matters most to our customers has made ONYX a leader in digital printing workflow software. We help printing businesses around the world to be more productive and profitable.

Job Summary:

This is a full-time, hourly position in Software Quality Assurance for an innovative software company reporting to the Software Development Manager.

Job Description
 
Requirements:

      • Verifying that the software applications developed at Onyx Graphics have as few defects as possible
      • Organize and track defects and issues reported through the testing process
      • Proactive communication regarding test status, progress, risks, and dependencies
      • Help create good testing and quality assurance processes
      • Creating and executing comprehensive, automated test scripts based on various core testing methodologies
      • Assembling and maintaining large format printing devices (must be able to lift 50 lbs.)
      • Creating documentation pertaining to software development and testing
      • Active participant in QA team meetings and planning sessions
      • Work with engineering team and business owners to develop acceptance criteria, test strategy and test cases
      • Responsible for test case execution, planning, maintenance, and reporting
      • Work closely with developers and product mangers to develop system expertise
      • Take ownership on root cause analysis on application and environment issues
      • Validate data flow throughout application workflow (end to end)
      • Research and evaluate new testing technologies and tools
      • Partner with Development and Product teams to deliver quality products on time
      • Assist Customer Support Team in troubleshooting customer issues

 
Skills and Abilities:
Must be experienced with:

      • Quality Assurance processes. Formal Quality Assurance training or certification (preferred)
      • Microsoft Office applications (especially Word and Excel)
      • Microsoft Windows (use, installation, and troubleshooting)
      • Unix / Linux (use, installation and troubleshooting)
      • Mac OS X (use, installation, and troubleshooting)
      • Approaches challenges with optimism and a positive attitude

 
Education:

  • Associates Degree or equivalent knowledge and experience helpful

 
Processes:

  • Experience participating on an Agile/Scrum team and use of supporting tools (Jira Agile preferred)

 
Travel:

  • This position requires occasional travel

 
Additional Preferred Qualifications:
The following qualifications are not required, but are extremely helpful:

      • ICC Profile / Color Theory
      • Graphic Design applications, such as: Adobe Photoshop, Adobe Illustrator (10.0 or higher), Adobe Acrobat Professional (5.0 or higher), Adobe InDesign (2.0 or higher), Quark XPress (6.0 or higher), MacroMedia FreeHand (10.0 or higher) and CorelDraw (11.0 or higher)
      • LAN\WAN experience
      • Computer hardware knowledge (installation and troubleshooting)
      • Virtual Machine setup and configuration (VMware)
      • Experience with localization processes (Alchemy Catalyst preferred)
      • Experience with test case management software (TestRail preferred)
      • Foreign language (especially Dutch, German, Spanish, Italian, French, Polish, Czech, Japanese, Chinese, Korean, or Portuguese)
      • Onyx specific product and component knowledge
      • Experience with scripting languages (python, …)

 
Benefits and Salary:

  • TMedical, dental and vision benefits and tuition reimbursement are some of the many benefits of this position

 
Apply Today


Technical Support Representative

Why ONYX?

Onyx Graphics, a wholly owned subsidiary of Canon USA, Inc., is an exciting and progressive place to work, fostering an entrepreneurial spirit which empowers individuals to have a direct impact. For over 25 years, our commitment to world-class engineering and understanding of what matters most to our customers has made ONYX a leader in digital printing workflow software.

Job Details:

  • Company: Onyx Graphics, Inc.
  • Location: Midvale, UT 84047
  • Industry: Computer Software
  • Job Type: Full-time
  • Years of Experience: 2+ Years
  • Career Level: Experienced (Non-Manager)

Job Summary:

The ONYX Technical Services Technician will be primarily responsible for phone and email support, testing and troubleshooting issues and following up with clients for clarification and resolution on submitted issues. You will be expected to become an expert on ONYX Products and their functionality as well as to expand your expertise in the wide format printing workflow. You will also interact with colleagues from every department of the company.

Job Description

Duties and Responsibilities:

      • Provide technical support via phone and email
      • Escalate complex issues to Research and Development
      • Log all incoming calls and emails by accurately creating case notes in a call tracking database
      • Use a hands-on approach to customer problem solving
      • Document troubleshooting procedures used
      • Maintain contact with customers on open issues based on the outlined guidelines
      • Search and retrieve data from various internal and external sources
      • Participate in training activities to maintain and improve technical competence, and to broaden product knowledge
      • Represent the company in a positive manner in all communications
      • Other duties as assigned

 
Requirements:

      • Excellent written and spoken language skills
      • History of delivering quality technical solutions in a timely manner in accordance with established guidelines and procedures
      • Ability to interpret customer problems, research available resources, and apply solutions to software/hardware issues
      • Ability to identify the level of customer’s technical knowledge and adjust problem solving communications accordingly
      • Ability and willingness to clearly document problem issues and resolutions
      • 2 Year Associate degree or equivalent work experience
      • General troubleshooting skills for Windows XP, 7, 8 and 10 including permissions and device drivers
      • Basic knowledge of communications protocols including TCP/IP
      • Experience with Adobe products including InDesign, Photoshop, Illustrator
      • Experience with Microsoft Office products including Outlook, Word, Excel, and PowerPoint
      • Ability to work well within a team environment while still taking responsibility for individual results
      • Assist other departments as needed

 
Desired Skills

      • Print shop experience including wide format printing
      • Color Management Experience
      • Salesforce Experience
      • Print industry field technician or integration experience
      • Second language
      • Mac OS / Linux

 
Apply Today